F.A.Q
💎 Gemma’s Jewelers — Frequently Asked Questions
1. Do you offer custom engagement ring design?
Yes! We specialize in custom engagement rings, loose diamonds, and handcrafted settings. From classic solitaires to intricate vintage-inspired designs, we guide you from concept to completion, whether you're redesigning a family piece or creating something completely new.
2. What diamond options do you offer?
We offer both natural diamonds and lab-grown diamonds to suit your preferences and budget. Each stone is carefully selected for beauty and brilliance. You can choose shape, carat, color, and clarity with expert guidance from our team.
3. Are diamonds certified?
Yes — center diamonds are independently graded and certified by respected laboratories such as GIA (Gemological Institute of America), GCAL, and IGI. Certification ensures you know exactly what you’re getting in terms of quality and characteristics.
4. How do I start my custom design?
You can begin by calling or texting us, or booking a custom design consultation online. We’ll discuss your vision, budget, and timeline, then help you choose the perfect diamond and setting. Email amyv@gemmasjewelers.com
5. Can I use my own diamond or heirloom stone?
Yes — we can often set your own diamond or heirloom stone into a custom setting. Bring it in for inspection so we can assess it and discuss design options. (Some older stones may require cleaning or additional work to be suitable for modern settings.)
Gemmas Jewelers
Do you offer financing?
Yes — Gemma’s Jewelers offers flexible financing options so you can Sparkle Now, Pay Later. Ask our team for details and available plans
Why have I received an email saying the item I've ordered is out of stock?
7. Where are you located?
We have three showrooms in Southern California:
📍 Rancho Cucamonga
📍 Eastvale
📍 Mission Viejo
Visit any location to explore our collections and work with our designers in person.
9. Do you offer jewelry repairs, resizing, or cleaning?
Yes — our expert team handles repairs, sizing, and professional cleaning. Ask in-store or reach out to schedule service. (Turnaround times vary by service.)
11. How long does custom design take?
Timeline depends on design complexity and diamond availability, but most custom engagement ring projects take several weeks from consultation to delivery. Your designer will give you a detailed estimate.
What if I have a question not listed here?
We’re happy to help! You can call or text us, visit one of our showrooms, or send a message through our Contact Us form on the website.
STILL HAVE ANY QUESTIONS?
Rancho Cucamonga
909-944-8529
Eastvale 951-685-5568
Mission Viejo 949-859-7882
Text Us-(949) 694-5354
